Once the payment is cleared, you should be able to redeem the voucher.
If a voucher's status reads “pending”, it typically means that the payment hasn't gone through yet. If the payment method fails, it will trigger a line item in the customer list, however, a valid voucher was never actually issued.Īny voucher marked “rejected” is not valid and should not be redeemed.Īlways validate a voucher at the time of scheduling, and be sure to redeem each voucher at the time of use to ensure all customers have made valid purchases. If a voucher’s status reads “rejected”, it means that the customer attempted to purchase the deal-but the payment did not go through. If you are still experiencing issues, please contact us. You can access your other accounts by clicking on Change Account.
This can happen if you have multiple accounts with Groupon (for example if you’ve been featured in different countries or have multiple businesses). If a voucher is returning a “Not Found” error, you may be in the wrong Merchant Center account.
If you have problems redeeming a voucher please check the following options:
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